How Can We Help You?
Search our knowledge base, browse help categories, or contact our multilingual support team available in Arabic, English, and French.
Browse by Category
Find answers organized by topic
Getting Started
Account setup, first steps, onboarding walkthrough, and initial configuration for new users.
12 articlesAccount Management
Profile settings, team roles, permissions, billing management, and subscription upgrades.
9 articlesProperties
Adding properties, unit management, property details, photos, documents, and portfolio organization.
15 articlesTenants
Tenant onboarding, communication, screening, tenant portal setup, and move-in/move-out procedures.
11 articlesLeases
Lease creation, lease registration (Ejar, Ejari, Tawtheeq), renewals, terminations, and country-specific contract workflows.
14 articlesPayments
Payment gateway setup by country (SADAD, Fawry, BenefitPay, KNET), rent collection, invoicing, receipts, and financial reconciliation.
13 articlesIntegrations
Country regulatory platforms (Ejar, Ejari, REGA, RERA), payment gateways, accounting software, and third-party service integrations across MENA.
8 articlesTroubleshooting
Common issues, error messages, connectivity problems, and step-by-step resolution guides.
10 articlesPopular Articles
Most frequently viewed help articles
How to register a lease in your country (Ejar, Ejari, Tawtheeq)
Leases · 5 min read
Setting up automated rent collection in your country
Payments · 7 min read
Adding your first property and configuring units
Properties · 4 min read
Inviting tenants to the self-service portal
Tenants · 3 min read
Understanding regulatory compliance requirements in your country (REGA, RERA)
Integrations · 6 min read
Still Need Help?
Our multilingual support team (Arabic, English, French) covers all 13 MENA countries. Available Sunday through Friday, 8 AM to 8 PM GST. Reach out and we will respond within 2 hours.