Privacy Policy

1. Introduction

Sakani Pro ("Sakani Pro," "we," "our," or "us"), a product of Valutoria Ltd, registered in the United Kingdom, is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our property management platform and related services.

By using Sakani Pro, you agree to the collection and use of information in accordance with this policy. We are committed to compliance with applicable data protection laws, including: the Saudi Personal Data Protection Law (PDPL, Royal Decree M/19 dated 9/2/1443H) administered by SDAIA; UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection; Egyptian Personal Data Protection Law (Law No. 151 of 2020); the EU General Data Protection Regulation (GDPR) for users who are EU residents; and other applicable local data protection laws in the MENA region.

2. Information We Collect

2.1 Information You Provide Directly

• Account registration details: full name, email address, phone number, national ID or Iqama number, and company information
• Property information: addresses, unit details, ownership documents, and Ejar contract data
• Tenant information: names, national ID or Iqama numbers, contact details, and lease agreements
• Financial data: bank account details (IBAN), SADAD payment records, and transaction history
• Communications with our support team and feedback you provide

2.2 Information Collected Automatically

• Device and browser information: type, operating system, screen resolution, and device identifiers
• Usage data: pages visited, features used, time spent on the platform, and clickstream data
• IP address and approximate geolocation
• Cookies and similar tracking technologies (see Section 7)

2.3 Information from Third Parties

• Data from Ejar (Ministry of Housing) and REGA (Real Estate General Authority) integrations
• Payment processor information from SADAD and banking partners
• Verification data from Absher and Nafath identity verification services

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our property management services, including Ejar contract registration and management
• Processing rent payments through SADAD and managing financial transactions
• Ensuring compliance with REGA regulations, Ejar requirements, and Saudi real estate laws
• Sending administrative communications, service updates, and transaction notifications
• Responding to inquiries and providing customer support
• Analyzing usage patterns to improve our platform through AI-powered analytics
• Detecting and preventing fraud, unauthorized access, and security threats
• Complying with legal obligations, court orders, and government requests

4. Data Sharing

We may share your information with the following parties, only to the extent necessary and in compliance with applicable data protection laws:

• Government Authorities: Relevant government and regulatory bodies as required by the law of your country (e.g., Ministry of Housing / Ejar, REGA, Ministry of Justice in Saudi Arabia; DLD/RERA, relevant UAE ministries in UAE; and equivalent authorities in other MENA countries)
• Service Providers: Cloud hosting providers (regional data centers in MENA and EMEA), country-specific payment processors (including SADAD in Saudi Arabia and equivalent gateways per country), and analytics platforms that assist in operating our service
• Business Partners: Integration partners you choose to connect with, such as banks, maintenance service providers, and insurance companies
• Legal Requirements: When required by law, court order, or valid government directive under Saudi regulations

We do not sell your personal information to third parties for marketing purposes. All data sharing is conducted with appropriate safeguards and in compliance with applicable data protection requirements.

5. Data Storage

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Active account data is retained for the duration of your subscription
• Financial records are retained for the minimum period required by applicable commercial law in your country (typically 5–10 years depending on jurisdiction)
• Ejar contract records are retained in accordance with Ministry of Housing requirements
• Upon account deletion, non-legally required data is removed or anonymized within 90 days

6. Your Rights

Under applicable data protection laws (including the Saudi PDPL, UAE Data Protection Law, Egyptian Personal Data Protection Law, and GDPR for EU residents), you have the following rights regarding your personal data:

• Right to Be Informed: You have the right to be informed about the collection, processing, and use of your personal data
• Right of Access: You may request a copy of the personal data we hold about you
• Right to Correction: You may request correction of inaccurate, incomplete, or outdated personal data
• Right to Destruction: You may request deletion of your personal data, subject to legal retention obligations
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time
• Right to Lodge a Complaint: You may file a complaint with the relevant supervisory authority for your country: SDAIA (Saudi Arabia), UAE Cybersecurity Council / data protection authority (UAE), GDPR supervisory authority (EU residents), or equivalent national authority in your country of residence

To exercise any of these rights, contact us at privacy@sakanipro.com. We will respond to your request within 30 days.

7. Cookies

We use cookies and similar technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for authentication, security, and core platform functionality
• Preference Cookies: Remember your settings, language preference, and display options
• Analytics Cookies: Help us understand how you use our platform so we can improve it

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. We do not use cookies for third-party advertising. Cookie consent requirements apply globally in accordance with applicable local law (e.g., GDPR for EU users, Saudi NCA requirements, and equivalent national standards).